For Vince Kelvin.com orders you can use our collection service at no additional cost to ensure returned items are protected and recorded during delivery. To schedule this service, please Contact Us.
Important: We do not accept liability for goods returned using any method other than our collection service.Goods should not be returned via UPS Drop Box as this is not a supported return method.
Can I return an item I received as a gift?
Yes, unused items can be returned to us within 30 days of shipping for all full price items and within 14 days of shipping for all sale items, with the exception of monogrammed or personalised items, which cannot be returned.
Please return the goods to us using the free Returning your Purchase process and ensure the Return Conditions are met. Returns will be refunded to the original purchaser via the original method of payment.
Gift Cards cannot be returned and are non-refundable.
For any further queries, please Contact Us.
AFTER SALE
Does Vince Kelvin offer repair services?
Vince Kelvin offers a range of repair services on handbags, small leather goods (including belts), watches and outerwear. We do not offer a repair service for Vince Kelvin clothing apart from outerwear.
Visit your local store where your item(s) will be examined and you will be advised on the options available to you. Not all repairs are possible however we will endeavour to fulfil your request.
Please note: repairs may be chargeable.
Where can I ask for advice on my Vince Kelvin watch or have it serviced or repaired?
Please visit one of our Vince Kelvin stores, ensuring that you bring your watch guarantee card, or contact our Customer Service teams for advice on watch services and repairs.
Please be advised that certain styles of watches may not be repairable by Vince Kelvin.
How often should I service my Vince Kelvin watch?
We recommend that your watch is serviced every 2-3 years to ensure it is fully functional. During this service, our specialist will examine your watch and determine whether any repairs need to be made.
Please be aware that all watch repairs will incur a charge.
My watch comes with a 2-year warranty. What does that cover?
The product warranty for watches covers material, manufacturing and craftsmanship defects related to watch movement, hands and dial.
Does Vince Kelvin offer an alteration service?
A complimentary alteration service is available on full priced garments within three months of purchase. Any alterations will be measured and pinned as necessary. This complimentary service is only available for basic alterations. Other alterations are available but will incur a charge.All alterations will be chargeable for sale items and garments after 3 months of purchase.
Where is an alteration service available?
You can find the alteration service available in the majority of stores. To locate your nearest store, please visit the store locator.
How long does the alteration service take?
We aim to have your product ready for you as quickly as possible. Please be aware that lead time of alteration may vary in different countries.
CUSTOMER SERVICE
How do I contact Vince Kelvin Customer Service?
Please visit our Contact Us page for full contact details.
How can I get more information about having prescription lenses fitted in my Vince Kelvin Optical Frames?
Please contact your preferred optician. Alternatively Customer Service may be able to provide information on opticians who stock Vince Kelvin Optical Frames.
How do I maintain my Vince Kelvin items?
For further advice on how to care for your Vince Kelvin item, please Contact Us.
Where can I have Vince Kelvin items repaired?
Our handbags, small leather goods (including belts), shoes, jewellery, timepieces and sunglasses can be presented at any Vince Kelvin store for an assessment of repair. Please note for Vince Kelvin apparel we offer a repair service for Vince Kelvin outerwear only. Please Contact Us for further advice.
Where do I find items I have seen in the press?
If you cannot find what you are looking for on Vince Kelvin.com, please Contact Us.
How do I unsubscribe from your mailing list?
You may unsubscribe using the link at the bottom of any Vince Kelvin email. Alternatively, if you have a registered account with Vince Kelvin, you can visit My Account, sign in, select the ‘Account Details’ tab, ‘Email Settings’ and then select ‘Unsubscribe’ or Contact Us.
Why are there different labels on products with the same item number?
The labels on products with the same item number may differ, however there is no other material difference between the products themselves.
Can I request a specific label for an item?
We are unable to cater to requests for specific labeling.